We built this for Matic
This isn't a slide deck. It's a working AI support agent that triages brush roll jams from live jam-log telemetry, diagnoses mop break modes, looks up repair status, and ships free replacement parts — without anyone in your queue opening four tabs. Try it.
Try the Chat Agent
Ask about a brush roll jam, a broken mop roll, an in-progress repair, an order, or a replacement part. The agent has access to simulated device telemetry and can take real actions.
In production, the widget's appearance and behavior are fully customizable to match the Matic brand.
Try the Voice Agent
Same agent, same telemetry, just over the phone. Call to hear what a Matic owner would experience.
(650) 910-7838Mountain View area code • Available 24/7
In production, voice lives on a Matic-owned number with whatever routing and IVR fallback you want.
What Lorikeet Can Deliver for Matic
Built around the support work your team is doing today — brush rolls, mop diagnosis, repair queue, replacement parts — with telemetry-aware triage your competitors can't match.
Telemetry-First Triage
The agent pulls jam logs, RPM traces, and hardware version before asking a single question. The 30 minutes of Grafana, CloudWatch, and Skipper triangulation happen in two seconds, off-screen.
Hardware-Version Aware
Six mop break modes, all looked up against the right hardware version. Normal wear gets a free replacement; abnormal patterns get flagged to engineering automatically — tagged to Manvi, Jazz, or Roshan based on the issue category.
Engineering Loop-In
When the agent finds something abnormal — mop snapped after one run, jam pattern outside spec — it posts to your engineering Slack with the telemetry, hardware version, and customer media attached. No more ticket bouncing back and forth.
Real Action, Not Just Answers
The agent ships free replacement parts, checks repair status, and pings the repair team for urgent cases — using mock tools today, your real Shopify and internal systems tomorrow.
24/7 Availability
Owners don't wait for business hours. Voice, chat, and email all run on the same agent, same telemetry, same knowledge — whether it's 11pm or peak holiday volume.
Safety Controls Built In
Never invents a hardware version. Never promises a human transfer that won't happen. Always acknowledges a frustrated owner before troubleshooting. Production policy, not vibes.
How we built this for you
This demo? Built from scratch for Matic. Real logic for the support work your team is doing today.
Mapped Your Scenarios
Brush roll triage, mop roll diagnosis, repair status, order lookups, free replacement parts — all handled with dedicated workflows under a routing agent.
Pulled In Your Knowledge
Scraped support.maticrobots.com directly. 58 real Matic articles indexed — brush roll errors, mop jams, charging issues, descaling. Auto-refreshes when you publish updates.
Wired Up The Telemetry
Five mock tools simulate what your real systems would return: device telemetry, customer profile, repair status, free part shipping, engineering Slack ping. Swap mocks for real APIs to go live.
Set The Safety Controls
No invented hardware versions or error codes. No fake human transfer promises. No "I don't know" dead-ends. Empathy first when an owner's frustrated.
Ready to Add the World's Best CX AI?
Connected to your actual device telemetry, Shopify orders, repair queue, and engineering Slack. Handling your real ticket volume — 250 a week today, 1,200+ as you scale toward 40,000 owners. This sandbox is just the start.
Finish Setting Up Your Sandbox